As you know, Europe has quickly become the epicentre of the COVID-19 virus, which has created an unprecedented and challenging time for everyone.
We are extremely appreciative for your continued support and compassion as we deal with the many issues facing the travel industry right now.
Our dedicated team have been working around the clock to bring stranded clients home and work through the many bookings that have been affected.
With the recent government support package for furloughed workers, we have, like many companies, had to re-evaluate how to support our infrastructure and workforce.
From Monday 6 April, a few members of staff will be furloughed. However, we will continue to keep a team in place who will be working from home.
They will be on hand to deal with queries relating to bookings, payments, refunds and new bookings for later this year and 2021.
We will deal with every request that we receive but we hope you understand, our response times may not be to our usual standard.
Our hours of operation will change slightly as follows during this period:
MONDAY TO FRIDAY: 9:00am – 5:00pm
SATURDAY & SUNDAY: Closed
If you need help with anything, please email us at email@example.com with a brief summary of your enquiry and a contact telephone number. Please remember to include your name and departure date in the subject line.
If you are unable to email us, please text us on 07592 740208. Please note, we are unable to receive incoming calls on this number.
Trade partners should contact us on firstname.lastname@example.org.
We have been blown away by all the wonderful messages of support and gratitude that we have received. Thank you so much for these; they are a great source of comfort and help at this time.
On behalf of everyone at Abbotts Travel, we hope that you and your families stay safe during this time and that very soon we will be back to looking after all your travel requirements.
All the best and stay safe,