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August 31, 2016
Hats off to Paul Smith.
He's Managing Director at WOT Travel who, like us, are an independent agency based in London.
Paul also blogs, and his latest piece – published on LinkedIn – makes some great points about the value of someone who can check the small print, do the detail and avoid mistakes.
He writes of one person wanting a trip to Berlin:
'He emailed back to say that he had gone online to book it and saved himself a few pounds.
It wasn't long afterwards that he came back to me to say that luggage wasn't included, the dates weren't the same and the hotel was a different one.'
Followed by a plea to fix it for him, free.
There are more reasons, of course, Read them in Paul's piece online.
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