Nicky Ives is the newest member of the team – sort of.
To paraphrase Lionel Richie, she's once, twice, three times an employee.
She originally joined us as a school leaver, working three years on the rail counter (now the site of Costa Coffee), booking train, coach, ferry and European holidays.
From there she enrolled into college and studied Travel & Tourism, before returning to Abbotts for three more years working on more complex bookings.
More recently, Nicky has been working in a pre-school, assessing and helping children with all areas of their development. She also has a young daughter and a Bichon Frise called Poppy to handle.
"I am looking forward to adult conversation again," she says (so we will have to ensure she never meets Danny) and, cryptically, adds: "I also look forward to learning from the King of Travel."
We hope she introduces us to him too, whoever he is.
By the time you read this, Nicky will be in the office. Do pop in and say hello.
Click here to find out more about Nicky.