We are thrilled to continue receiving so many wonderful and kind messages of support and thanks across our social platforms and via email, text, Whatsapp and by phone. Each of them is hugely appreciated and they really do make our day.
A selection of our recent ones are below.
Julian & the team
"The pandemic prevented our April trip to Japan but thanks to Julian’s hard work, we were able to receive a full refund for our holiday and flights in a reasonable time. We are very grateful for your perseverance and hope that we will be able to re-book a new holiday in the near future."
- Brian and Diane
"Abbotts Travel has arranged holidays for us ranging from simple city breaks to cruising South East Asia and the Caribbean and everything in between for over 20 years. Their staff have always been supportive, knowledgeable and understanding and we look forward to continuing to use them for all our travel requirements."
- Mr & Mrs Hadayah
"Sharron was brilliant when dealing with the re-booking of our holiday. Her professionalism, patience and friendliness were exemplary, taking the time to find the best solutions to suit us and delivering on her promise to call straight away when suitable new flights became available. She is a credit to your company and I look forward to arranging another holiday with her in the future."
- Philomena C
"We would like to thank Sharron for her hugely appreciated effort in obtaining refunds for our holidays which had to be cancelled due to Covid-19. She has worked tirelessly for no reward and has constantly been on the case and updating us. We continue to recommend Abbotts to people based on their knowledge, friendliness and the fact that we have always felt safe booking with a very professional company."
- Karen and Robert G
The service we received from Sharron Roat at Abbotts Travel during COVID-19 has been 5-star. She was always contactable, reassuring that we would receive our money back and I will most definitely be rebooking our holiday at the earliest opportunity. Friends who booked online have not received any refund and just vouchers with the potential promise of a refund after a year. Therein lies the value of a trusted travel agent."
- Deborah Cleveland-Hurley
"I would just like to say what fantastic service I have received from Sharron at Abbotts Travel. Having booked at the beginning of the year to travel in July, all our plans were cancelled. We have been lucky enough to be able to rebook for September which Sharron sorted not once, but twice! Thanks Abbotts Travel, I am looking forward to arranging next years’ holiday."
"We have booked a couple of trips with Abbotts Travel whose staff were so helpful both in person, by phone and email, arranging amazing holidays for us at great prices. Our plans to travel to the USA in March couldn’t go ahead due to Covid-19. The team were fantastic at contacting all the right people on our behalf and obtained a full refund for us very quickly. We know that had we not booked through Abbotts we would have had a nightmare trying to sort things. It’s a salient reminder why it’s so helpful to use a travel agent and we’ll definitely be booking future holidays through Abbotts!"
- Ellie C
"We have been relying on Abbotts and Carly Hamilton in particular to arrange our travel plans for many years.
When any problems have occurred or we have needed to urgently change our itinerary, the team have been incredibly supportive and efficient in supporting our needs. It really makes a difference dealing with people you know and trust and we sincerely hope that Carly and her colleagues are back together again soon."
"Julian, on behalf of Sue and myself, I would like to thank you and your staff, especially Sharron, for securing the refund for our cancelled holiday. Hopefully the world will be a better place in 2021 and we can re-book our trip to Dubai."
- John Z
"Julian, Julie and all the staff at Abbotts Travel have always been so helpful with booking some special holidays for my family. After my husband’s sad passing, I will never forget the kindness and help I had from Julie in arranging our holiday to Sorrento for my children and I, a huge step for me taking them away on my own. Our next big adventure was to have been to Thailand this April for my special birthday. Covid-19 put a stop to that but again Abbotts were just so efficient and helpful in getting me a full refund. I can’t recommend them highly enough and as soon as is possible I will be re-booking our next adventure."
- Lucy Y