Julian Abbott (second left), owner
“This award is humbling, unexpected and deeply satisfying. This acknowledgment of the team’s hard work means the world to us. “We really try to extend the values and personality of the company beyond the physical store, to the world online. It takes time, but it pays dividends. “Details matter and everything is personal to us. We aim to meet the needs and expectations of every client on the way to shaping the best possible experience. “The award is so heavy it may bring a load-bearing wall down, but it will be highly visible, taking pride of place in the agency. “We’ve already begun our social media activity – we’re planning to amplify this with local coverage, as well as digital promotion.”